WE'RE HERE TO HELP

BEFORE YOU CONTACT US

We want to resolve your issue as quickly as possible. Before starting a chat or sending an email, checking these common solutions can often save you time:

• Check the Help Center: Our extensive FAQ database covers 95% of player inquiries, including detailed guides on Bitcoin deposits and withdrawal tracking.
• Have your Account PIN ready: For security reasons, our agents will need your 4-digit security PIN to discuss specific account details or process transactions.
• Clear your Cache: Many technical glitches (games not loading, login errors) can be resolved by clearing your browser's cache and cookies.
• Check your Bonus Balance: If you can't withdraw, ensure you don't have active bonus funds with unmet rollover requirements. You can forfeit a bonus in your dashboard if you wish to withdraw your cash balance immediately.

DEPARTMENT EMAILS

If you prefer to email us directly, please use the specific address for your query to ensure it reaches the right department faster. Please send emails from the address registered to your Bovada account.

TECHNICAL TROUBLESHOOTING GUIDE

Experiencing gameplay interruptions or site lag? Try these steps before contacting technical support:

1. Browser Compatibility: Bovada is optimized for Google Chrome (Desktop/Android) and Safari (iOS). Ensure your browser is updated to the latest version.

2. Incognito Mode: Try accessing the site in Incognito/Private mode. If it works there, the issue is likely a browser extension or cached data.

3. Internet Connection: For Live Dealer and Live Betting, a stable broadband connection is required. Mobile data (4G/5G) can sometimes fluctuate, causing disconnections.

If the issue persists, please take a screenshot of the error message and note the Game ID (if applicable) to share with our Live Chat agents.

BITCOIN & CRYPTO ASSISTANCE

Cryptocurrency is the fastest way to move money on Bovada. If you are experiencing a delay with a crypto deposit or withdrawal:

• Deposits: Bitcoin transactions require 1 confirmation on the blockchain before funds are credited. This typically takes 10-60 minutes depending on network congestion. Check your wallet to see if the transaction is "Confirmed".
• Withdrawals: Once we approve your withdrawal (approx. 24 hours), the funds are sent to the blockchain. You must provide a unique wallet address for every withdrawal. Do not withdraw to an exchange (like Coinbase) directly; withdraw to a private wallet (like Exodus) first for safety.
• Network Fees: Bovada does not charge fees for crypto transactions, but your wallet app might charge a mining fee. This is external to our system.

ESCALATION PROCESS

At Bovada, we pride ourselves on fair play and transparent customer service. If you feel your issue has not been resolved satisfactorily by our first-line support:

1. Ask the agent to escalate your ticket to a Supervisor.
2. If the Supervisor cannot resolve the issue, you may file a formal complaint via email to our Dispute Resolution team.
3. Include your Account Number, the Ticket Number of your previous interactions, and a detailed description of the event.

We take all disputes seriously and will review chat logs, game history, and transaction records to ensure a fair outcome.