1. INTRODUCTION
Welcome to the Bovada Privacy Policy. Bovada ("we," "us," or "our") is dedicated to safeguarding the privacy and security of your personal information. We operate a premier online sports betting, casino, and poker platform, and we understand that by using our services, you are placing your trust in us to handle your data responsibly and securely.
This Privacy Policy outlines how we collect, use, store, and disclose information about you. It applies to all players and visitors who access our Services via our website (bovada.lv, us-en-bovada.com) or mobile platform. By registering an account or using our website, you acknowledge that you have read and understood the practices described in this policy. We operate in strict compliance with applicable international data protection laws to ensure transparency and control over your personal data.
2. INFORMATION WE COLLECT
To provide a seamless, secure, and regulated betting experience, we collect specific types of information. This data allows us to verify your identity, process financial transactions, and improve our platform's functionality.
2.1 Personal Information
When you register an account, make a deposit, or withdraw winnings, we collect personally identifiable information (PII) that you provide directly to us. This is necessary to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations:
- Identity Data: Full legal name, date of birth, and gender.
- Contact Data: Email address, physical billing address, and mobile phone number.
- Verification Documents: Copies of government-issued IDs (passport, driver's license), utility bills, or bank statements required to verify your identity and address.
- Financial Data: Bank account details, credit/debit card numbers (partial/masked), and cryptocurrency wallet addresses used for deposits and withdrawals (Bitcoin, Litecoin, Ethereum, etc.).
2.2 Technical Usage Data
We automatically collect certain technical information when you interact with our Services to ensure system integrity, prevent fraud, and optimize performance:
- Device Information: IP address, browser type and version, operating system, device model, and unique device identifiers (UDID).
- Log Data: Login times, pages viewed, game history, betting patterns, crash reports, and system activity.
- Location Data: Geo-location information derived from your IP address to ensure you are accessing the Services from a permitted jurisdiction within the United States.
3. HOW WE USE YOUR INFORMATION
We use your information for legitimate business purposes necessary to operate a secure and regulated online gambling platform:
- Account Management: To create, maintain, and secure your player account, verify your age, and process your sports wagers and casino spins.
- Transaction Processing: To facilitate deposits and process withdrawals securely and efficiently, specifically handling cryptocurrency transactions on the blockchain.
- Identity Verification: To confirm your age and identity, ensuring compliance with federal and international anti-money laundering (AML) laws and preventing identity theft.
- Customer Support: To respond to your inquiries, resolve technical issues, and provide assistance via our 24/7 Live Chat or email support.
- Marketing: With your explicit consent, we may send you promotional emails, SMS messages, or push notifications regarding bonuses, new odds, and exclusive offers. You may opt-out of these communications at any time.
- Service Improvement: To analyze user behavior and feedback, allowing us to optimize our website layout, betting markets, and overall user experience.
- Security: To detect and prevent unauthorized access, bot usage, collusion, chip dumping, and other illegal activities that compromise the integrity of our games and sports events.
4. INFORMATION SHARING AND DISCLOSURE
Bovada does not sell your personal data to third parties for their marketing purposes. However, we may share your information with trusted third-party service providers under strict confidentiality agreements to facilitate our operations:
4.1 Service Providers
We engage third-party companies to perform services on our behalf, such as payment processing (e.g., credit card processors), fraud detection, identity verification services, email delivery, and customer support software. These providers have access to your information only to perform these specific tasks and are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). We may also disclose data to enforce our Terms of Service, investigate potential violations, or protect the rights, property, or safety of Bovada, our players, or the public.
4.3 Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred as part of the transaction. In such an event, we will notify you via email and/or a prominent notice on our Service of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
5. DATA SECURITY
We employ industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. We treat your data with the same level of security as a financial institution:
- SSL Encryption: All sensitive data transmitted between your browser and our servers is protected using 128-bit Secure Socket Layer (SSL) encryption technology. This ensures that your personal and financial data remains private during transmission.
- Firewalls: Our servers are protected by advanced enterprise-grade firewalls and intrusion detection systems to prevent unauthorized external access.
- Access Control: Access to personal data is restricted to authorized employees who need the information to perform their job duties. All employees with access to data are subject to strict confidentiality obligations.
- Payment Security: We do not store full credit card numbers on our servers. Financial transactions are processed through PCI-DSS compliant payment gateways. Cryptocurrency keys are managed with high-level security protocols.
While we strive to use commercially acceptable means to protect your Personal Information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
6. COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They are stored on your device to improve your experience.
- Essential Cookies: Necessary for the operation of the website (e.g., maintaining your login session, ensuring page navigation works).
- Preference Cookies: Allow us to remember your preferences (e.g., your preferred language, odds format (American/Decimal), and timezone).
- Analytics Cookies: Help us understand how visitors interact with the website by collecting and reporting information anonymously. This helps us identify popular pages and troubleshoot issues.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service, such as remaining logged in.
7. YOUR RIGHTS AND CHOICES
Depending on your jurisdiction, you may have specific rights regarding the personal information we hold about you:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request correction of any inaccurate or incomplete data in your profile (e.g., updating a phone number or address).
- Right to Erasure: You can request the deletion of your account and personal data. Please note that this right is subject to our legal obligations to retain records for AML/KYC purposes (typically 5-7 years).
- Marketing Opt-Out: You can unsubscribe from marketing communications by following the "unsubscribe" link in our emails or by contacting Customer Support.
To exercise any of these rights, please contact our Customer Service team via the Help Center.
8. DATA RETENTION
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Generally, transaction records, betting history, and identification documents are retained for a minimum of 5 to 7 years after account closure, as required by international anti-money laundering regulations.
9. PROTECTION OF MINORS
Our Services are strictly intended for individuals who are at least 18 years of age (or the legal age of majority in their jurisdiction). We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information and terminate the account immediately. We encourage parents and guardians to monitor their children's internet usage and use parental control software to prevent access to gambling sites.